Four Key Elements For Successful Construction Claim Management

Written by Lyle Charles

Claim management should start at the beginning of a project and as far back as when the contract is being set up. A claim is often a request for additional costs in reference to the contract. For example, a client may sign a contract, which details the scope of the work and who is involved. However, he/she may, later on, want additional changes, which increase costs and time previously allocated. To make sure a project runs smoothly and on time, here are a few key elements that will create a successful construction claim management process.

Clarify the terms and conditions of the project in the contract negotiations stage – Include all the set guidelines in the contract in detail, would mean that both parties are clear on what is expected, the costs and the timelines

A detailed project scope – The project should be broken down into processes and this should be noted in detail so that there are no “gray zones”.

Project schedule – Planning a project and meeting deadlines, means that the construction firm can meet their profits and the client is happy with their purchase. Therefore, each of the items that need to be completed should follow a correct work sequence. This will avoid costly revisions and time wastage.

Official correspondence in regards to changes – If there are any changes as per the contract’s terms and conditions, the client(s) should be notified officially with reports based on facts.

To create a smooth project that involves construction claim management processes, it is advisable to get assistance from a construction consultant who will be able to set up the processes involved for the rest of the company to follow.


Experts, such as Lyle Charles provide a professional opinion and a complete construction claim analysis. If you are either a contractor or the employer, seeking a construction claims expert with a construction background will almost always guarantee a step in the right direction.